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A Roadmap to Technology Effectiveness

In today's world of electronic commmunications, a well conceived Technology Strategy & Plan is critical for delivering future constituent services and reaping potential productivity gains.

Your plan must address basic technology objectives common to all organizations, both government and business.

• Automate manual processes and update old systems
• Reduce operating budgets while improving service levels
• Introduce effective change for constituent service and bottom line gains
• Maximize returns on your technology investment

Achieving these objectives will put your organization in position to use technology aggressively to satisfy constituent demands, meet increasing budget pressures, and ensure continuing productivity growth of staff.

The Situation

Common causes for poor computer systems performance include:

• Insufficient network connectivity – Are your different computer systems connected? Can each department computers effectively communicate with other department’s machines?

• Outdated or inefficient software – Can your staff get the right information at the right time? Can they share it as needed? Are your systems still supported by the original programmers?

• No central coordination – Does each department manage and buy their own computers and software? Are these systems compatible with each other?

• Structural conservatism – You hate spending money on computers as much as anyone. How can you know when spending money on new technology makes sense?

• Time poverty – Too many conflicting pressures on staff and elected leaders make it exceedingly difficult to tackle all the important objectives, and then tackle your technology needs as well.

The Solution

Major Scale will help you develop a comprehensive strategy for improving your IT operations through:

Understanding Workflow – Major Scale will analyze how your operation works and let you know if you have the right technology mix - hardware, software, and databases – to get your business done in the most efficient manner.

Simple Technology Strategy Planning – Major Scale will help you develop a simple, but effective technology plan to meet your workflow needs over the next twelve to thirty six months.

Follow-up and Training – Major Scale will work with your staff team to develop the right processes and procedures, and the right periodic reinforcements, to make sure you get the maximum return on your technology investment.